NEWS
NTT Docomo deploys PKSHA AI agent that asks customers clarifying questionsPKSHA offers an AI agent on NTT Docomo's online support line that understands customer intent and guides them by asking follow-up questions. This system accelerates the support process by eliminating the customer's struggle to find the right question. This is a news summary compiled for the AiPulse newsletter — not the original article. The original article is at kn.itmedia.co.jp. Read the original article AI Critique → English (automatic translation) |